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Customer & Digital Opportunities

Overview
Are you looking for a company that values its culture as highly as the work it does? In a business where the people are always put first? With colleagues you value and trust?

Baringa can provide you with all of that and more. We are an international management consultancy and have experienced market leading growth.  Combine that with ambitious expansion plans, and it means we can offer our employees the progression, development and diverse range of client engagements they are looking for.  

Our Customer & Digital team is hiring highly motivated and talented individuals: new colleagues who can work with us to help our clients improve commercial performance by better meeting customer needs. Our team cover four key disciplines;
  • Digital Transformation
  • Customer Service and Sales Transformation
  • Product Ownership
  • Service Design
We expect all of the team to have a good appreciation of these four areas, but are also looking for individuals who have a passion and more detailed expertise in a particular discipline.
What will you be doing?
What will you be doing?

This will depend upon your area of expertise and interest.  As a Digital Transformation expert you could be helping advise clients on their digital strategy, how they execute effectively on this, or maybe helping them to turn around their current online experience. Our Customer Service and Sales Transformation experts are often called in to help clients define and deliver customer experience programmes, typically alongside helping reduce cost to serve or acquire.  We work with clients to build their Product Owner capability and we also fulfil Chief Product Owner roles to help drive a step change in delivery.  As an expert in Service Design you could be working with clients to help them define new propositions or re imagine their customer journeys.  For each project, you will work with Baringa colleagues, typically teamed with experts in the client’s sector and working in collaboration with the client.

Adam Palmer, one of the Senior Managers in the practice says:

“I have been with Baringa for more than 10 years having joined from one of the big 4 consultancies. Amongst other things, what keeps me at Baringa is the variety of work and the chance to help clients blend new exciting digital technology with traditional best practice to create great customer experiences. Recently I have:
  1. Been the product owner for a new digital call centre user interface – designing the user experience, rapid prototyping of the product, supporting the agile delivery hand in hand with the client and ultimately hearing the impact on customer conversations.
  2. Developed a market entry strategy for a large Supermarket to enter the energy market – understanding target customers, their personas, needs and what disrupter propositions could look like and how they fit with the brand. I paired this with financial models of deferent operating and investment options to get them to market quickly.
  3. Helped a client develop a new Pay as You Go energy proposition – again understanding their customers, how a proposition could meet their needs and pains, how the customer journey and experience would feel for different personas but be underpinned by the same infrastructure.”
Here are some more examples of recent projects the team have been involved in;

Digital Transformation
  • Defining a B2B digital strategy for a large retailer
  • Leading the design, build and launch of Intermediary digital services for an Insurer 
  • Driving customer adoption for digital services 
  • Leading the delivery of customer digital self-service for a Water company
  • Establishing and leading the digital change programme in a Consumer Goods business
Customer Service and Sales Transformation
  • Developing a Sales effectiveness strategy and delivery plan for an Insurer
  •  Re-designing the customer operation for an Energy company. Taking lead roles to make it happen
  • Forming a three year Customer Experience vision and roadmap for a Retailer
  • Designing the customer experience and operating model for a Building Society Contact Centre
  • Designing the customer journeys and operating model for a new Bank
  • Designing and implementing the Complaints operating model for a Utility
Product Owner
  • Helping a client to build internal Product Owner capability through side by side coaching and operating model design
  • Acting as Chief Product Owner for healthcare insurer, bringing innovative propositions to market
Service Design
  • Pre-business case concepting of a new service for a global brand
  • Driving “customer thinking” through a business via a series of senior leadership workshops
  • Working collaboratively with a Telco to create, pilot and launch a new proposition
What’s in it for both of us?
What’s in it for you?

Well, it’s up to you. Baringa is what you make it.
  • The chance to help top-tier clients improve their performance by better meeting the needs of their customers
  • Promotion is solely based on your own performance, and we give you every opportunity to progress by having four promotional reviews a year
  • You decide on the training you need. We invest in you, to ensure you remain the best in the business
  • You can talk to anyone in the business. There are no barriers and everyone is accessible, from our Analysts to our Partners
  • Is there a good work-life balance? Absolutely. We have implemented a 3-4-5 policy to ensure that you are never away for more than three nights a week and  we will also give you an out of town bonus
  •  We believe we are a great place to work – but it’s not just us that says that. We have been ranked first as the Best Workplace in the UK by the ‘Great Place to Work’ awards and had a top six spot for nine consecutive years. 

So what are we looking for?

We recruit individuals at all levels based on merit. Don’t worry about ‘fitting into a quota’ if you’ve got the skills we are after we would love to talk to you.

Our clients expect the quality of thought, the rigour of implementation and the insights of a Management Consultancy.  Prior experience in Management Consulting or from having worked alongside Consultants in industry is key.  Layer onto this your passion and expertise in one or more of the four disciplines we focus on.

As a business with high growth ambitions, experience in business development is a considerable advantage for more senior grades.

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